Importing content

Open Import in your knowledge base. Imports run in the background; you can leave the page.

From	How
Document360	API token (Settings → API tokens in Document360), or a ZIP export
Zendesk Guide	Your subdomain; add an API token for restricted articles
Confluence Cloud	Site, email, API token and space key; or an HTML export ZIP
Notion	Integration token and the root page; or a Markdown & CSV export ZIP
GitBook	API token and space ID; or a Git/Markdown export ZIP
Anything else	A ZIP of Markdown or HTML files, folders become categories

What is kept

Headings, lists, tables, code blocks, callouts, images and attachments (uploaded into your media library), internal links, and category structure. Old help-center paths redirect to the new articles where we can tell the original URL.

Draft or publish

Choose whether imported articles are published straight away or kept as drafts for review. The import report lists every warning, for example an image that wasn't in the export.