Custom domain, team and billing

Custom domain

In Portal settings → Custom domain enter the domain (for example help.example.com) and add the CNAME record shown there at your DNS provider. HTTPS is set up automatically once the record resolves.

Team and roles

Invite people in Workspace → Team.

Role	Can
Owner	Everything, including billing and deleting knowledge bases
Admin	Settings, team, readers and SSO, publish without approval
Editor	Write, publish (unless approval is required), import
Reviewer	Comment, approve or request changes
Viewer	Read drafts and analytics

There is no limit on team members, and readers are always free and unlimited.

Pricing and billing

HelpCenterKit is free. You pay only what third-party services cost us, at cost, with no markup. Today the only such service is the optional Claude add-on for writing guides from screenshots, which is off until an admin turns it on in Workspace → Billing.

Workspace → Billing shows every metered call, its tokens and its exact cost, and the amount due. Nothing is charged until you pay a balance (by card, or through Razorpay); balances under $1.00 carry over. See the pricing page.

Export and leaving

You own your content. Portal settings → Export and backup gives you a PDF of the whole knowledge base, a Markdown ZIP and a full JSON backup at any time.