HHelpCenterKit Docs

Quick start

Updated 24 Oct 2026Download PDF

HelpCenterKit gives you a public or private help center, an AI that answers from your articles, and an in-app widget. This page gets you from sign-up to a live portal.

1. Sign up

Go to the sign-in page and enter your work email. We send a six-digit code; there is no password to remember. The first time you sign in you name your company and your first knowledge base, pick a brand colour and the languages you publish in.

2. Add content

You have three options:

  1. Start with the sample structure: three categories and a welcome article you can edit.
  2. Import from Document360, Zendesk Guide, Confluence, Notion, GitBook or a ZIP of Markdown/HTML files. See Importing content.
  3. Write with AI: open AI studio, describe the topic, and get a draft with headings and steps.

3. Publish

Open an article, press Publish. Published articles are live on your portal at /kb/<your-kb> straight away, are searchable, and the AI can use them in answers.

Tip

Turn on approvals in Portal settings → Publishing workflow if you want a second person to check every article before it goes live.

4. Make it yours

In Portal settings upload your logo, set colours and fonts, add header links, and connect your own domain such as help.example.com.

5. Put help inside your product

Copy the widget snippet from Portal settings → In-app help widget into your app. Your users can search and ask the AI without leaving the page.

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