Compare / Document360
The free Document360 alternative, with AI that doesn't switch off
A capable, enterprise-leaning knowledge base with a strong AI suite (Eddy AI) and well-rated support. Pricing is quote-only and many features are add-ons or top-tier only.
Document360 pricing
Quote-only since late 2024. Last published list prices were about $199 (Professional), $299 (Business) and $499 (Enterprise) per project per month, plus extra users, readers and AI add-ons.
Source: Kovai.co pricing pageHelpCenterKit pricing
Free. You pay only what third-party services cost us, at cost. Every feature, unlimited readers and languages, AI included.
See pricingWhat Document360 users tell reviewers
- •Pricing is quote-only, and readers, languages, workspaces and the AI chatbot add to the bill.
- •Eddy AI stops when the monthly AI cap is reached.
- •Reviewers call media handling weak (no drag-and-drop) and say imports lose layout.
- •SSO, backups and the audit log are Enterprise features.
- •Of the major Indian languages, only Punjabi is in its machine-translation list.
Summarised from public reviews (G2, Capterra, Reddit) and vendor docs, October 2026.
Document360 vs HelpCenterKit: feature by feature
| Feature | HelpCenterKit | Document360 |
|---|---|---|
| Entry paid price / month | Free; third-party costs at cost | ~$199 (quote) |
| Price published on the website | ✓ | — |
| Free plan | ✓ | — |
| Block (WYSIWYG) editor | ✓ | ✓ |
| Markdown editing | ✓ | ✓ |
| Review and approval workflow | ✓ | ✓ |
| Revision history and product versions | ✓ | ✓ |
| Multi-language publishing | Unlimited languages | 58 languages |
| Indian-language support | Publish in 12 Indian languages (AI is English-only for now) | Punjabi only |
| Custom domain | ✓ | ✓ |
| Private / internal knowledge base | ✓ | Readers billed extra |
| Reader SSO (OIDC / JWT) | OIDC + JWT; SAML coming | Enterprise |
| AI answers with citations | ✓ | ✓ |
| AI keeps working past a usage cap | No cap: runs on our own AI server | Stops at monthly cap |
| AI writer (from tickets, videos, screenshots) | ✓ | Premium add-on |
| Content-gap analytics | ✓ | Partial |
| In-app help widget | ✓ | ✓ |
| API reference from OpenAPI | ✓ | ✓ |
| llms.txt for AI agents | ✓ | ✓ |
| MCP server | ✓ | ✓ |
| PDF export | ✓ | ✓ |
| Audit log | ✓ | Enterprise |
Questions
- Is HelpCenterKit cheaper than Document360?
- HelpCenterKit is free: every feature, unlimited readers and languages, AI included. You pay only what third-party services cost us, at cost. Document360: Quote-only since late 2024. Last published list prices were about $199 (Professional), $299 (Business) and $499 (Enterprise) per project per month, plus extra users, readers and AI add-ons.
- Can I move from Document360 to HelpCenterKit?
- Yes. HelpCenterKit imports from Document360, keeping categories, callouts, tables, code blocks and images, and redirects old URLs.
- Does HelpCenterKit have AI answers like Document360?
- Yes. Readers get answers built only from your articles, with numbered citations (in English for now). AI is included at no charge and never switched off at a cap.
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