Everything a help center needs
Every feature buyers compare on, free; you pay only third-party costs, at cost.
Write fast, in blocks or Markdown
One editor for writers and developers. Switch between blocks and Markdown at any time; nothing is lost.
Block editor with slash menu
Headings, steps, tables, callouts, code, images and video with a / command.
Markdown mode
Edit the raw Markdown, paste from anywhere, keep docs portable.
Drag-and-drop media
Drop or paste images straight into an article. They're stored and served for you.
Snippets and variables
Write a warning or a price once, reuse it everywhere, change it in one place.
Templates and glossary
Start articles from templates; define product terms once.
Real-time co-editing Coming soon
Several editors in one article at once.
Review, approve, publish on schedule
Approvals on every paid plan, not just Enterprise.
Draft → review → approve → publish
Ask a reviewer, get approval or changes, and optionally require approval before anything goes live.
Full revision history
Every publish is a revision. Compare and restore any of them.
Scheduled publish and unpublish
Line articles up with your release, and take them down when an offer ends.
Review reminders and stale-article detector
Articles due for review, untouched for months, voted unhelpful, or behind bad AI answers are flagged, and AI drafts the fix.
Product versions
Keep docs for v1 and v2 side by side.
AI that answers, writes and keeps your KB fresh
Included in every plan with a soft limit. We never switch it off mid-month.
AI answers with citations
Readers ask in their own words, get an answer built only from your articles, with numbered links to the source sections.
AI writer
Draft articles from a prompt, from support tickets, from a video transcript, or from screenshots as a step-by-step guide.
Rewrite tools
Improve, shorten, simplify, change tone, fix grammar, turn into steps or FAQs.
SEO, tags and glossary
Generate meta titles, descriptions, tags and a glossary from your content.
Duplicates and contradictions
Find articles that repeat each other or disagree on a fact.
Answer-quality dashboard
Answer rate, citation coverage, thumbs up/down and latency, so you can trust the bot.
Every language your customers speak
Publish in as many languages as you need. Your team writes the translations; AI features work in English for now.
12 Indian languages
Publish in Hindi, Bengali, Tamil, Telugu, Marathi, Kannada, Malayalam, Gujarati, Punjabi, Odia, Assamese and Urdu, plus 20+ global languages.
Out-of-date translation tracking
When the source changes, every translation is flagged so your team knows what to update.
Right-to-left support
Urdu, Arabic and Hebrew portals mirror correctly.
A help center that looks like you
Theme without code, or bring your own CSS and JavaScript.
Custom domain
docs.yourcompany.com with HTTPS.
Theme editor
Logo, colours, fonts, dark mode, header links and layout.
Public, private or internal
Public help center, customer-only portal, or a team-only internal KB.
Reader SSO
Let customers in through your app (JWT) or your identity provider (OIDC: Google Workspace, Microsoft Entra, Okta).
SAML SSO Coming soon
For identity providers that only speak SAML.
SEO built in
Server-rendered pages, sitemaps, canonical URLs, structured data and redirects when slugs change.
Ready for AI agents
llms.txt, llms-full.txt, a Markdown version of every page and an MCP server.
PDF export
Export an article, a category or the whole knowledge base as a PDF with cover and contents.
Know what's missing
Content gaps on every paid plan.
Content gaps
Failed searches, unanswered AI questions and down-voted answers, grouped into topics with a suggested article title, and a button to draft it.
Article analytics
Views, unique readers, top articles, helpful votes and comments.
Search analytics
What readers search for, and what they don't find.
Fits into your stack
Move in from anywhere; connect to the tools your support team already uses.
One-step import
Document360, Zendesk Guide, Confluence, Notion, GitBook, or any Markdown/HTML ZIP. Callouts, tables, code and images come across.
In-app widget
Search, AI answers and contextual articles inside your product, with a contact-us fallback.
API reference from OpenAPI
Upload an OpenAPI file and get searchable reference pages with code samples.
Help-desk integrations
Pull tickets from Zendesk, Freshdesk or Intercom to write articles and find gaps.
Slack
Answer questions in Slack with /ask, with citations.
REST API and webhooks
Read, write and search your KB; get notified when articles change.