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Intercom Articles vs HelpCenterKit
The help center inside Intercom's support suite. Strong if your team already lives in Intercom; the help center is priced per inbox seat and AI answers are billed per outcome.
Intercom Articles pricing
Help center comes with Intercom seats: Essential $29 per seat (shown as $19 for new customers), Advanced $85, Expert $132. Fin AI answers cost $0.99 per outcome.
Source: Intercom pricing pageHelpCenterKit pricing
Free. You pay only what third-party services cost us, at cost. Every feature, unlimited readers and languages, AI included.
See pricingWhat Intercom Articles users tell reviewers
- •The help center is tied to seats in the Intercom inbox.
- •Private and multilingual help centers need the $85-per-seat Advanced plan.
- •Help-center search shows only 10 results (community request, July 2026).
Summarised from public reviews and vendor documentation; see the sources below.
When to choose Intercom Articles instead
HelpCenterKit doesn't have these yet. If you need one today, Intercom Articles or another tool may suit you better:
- –SAML SSO or SCIM provisioning
- –a SOC 2 report
- –real-time co-editing
- –AI translation
- –Word or PDF import
Intercom Articles vs HelpCenterKit: feature by feature
| Feature | HelpCenterKit | Intercom Articles |
|---|---|---|
| Entry paid price / month | Free; third-party costs at cost | $29/seat |
| Price published on the website | ✓ | ✓ |
| Free plan | ✓ | — |
| Block (WYSIWYG) editor | ✓ | ✓ |
| Markdown editing | ✓ | Not stated |
| Review and approval workflow | ✓ | Not stated |
| Revision history and product versions | ✓ | Not stated |
| Multi-language publishing | Unlimited languages | Advanced ($85/seat) |
| Indian-language support | Publish in 12 Indian languages (AI is English-only for now) | Not stated |
| Custom domain | Own subdomain included; own domain coming soon | Not stated |
| Private / internal knowledge base | ✓ | Advanced ($85/seat) |
| Reader SSO (OIDC / JWT) | OIDC + JWT; SAML coming | Not stated |
| AI answers with citations | ✓ | Fin, $0.99 per outcome |
| AI keeps working past a usage cap | No monthly cap (fair use: 20 questions a minute per visitor) | Billed per outcome |
| AI writer (from tickets, videos, screenshots) | ✓ | Not stated |
| Content-gap analytics | ✓ | Not stated |
| In-app help widget | ✓ | Intercom Messenger |
| API reference from OpenAPI | ✓ | Not stated |
| llms.txt for AI agents | ✓ | Not stated |
| MCP server | ✓ | Not stated |
| PDF export | ✓ | Not stated |
| Audit log | ✓ | Not stated |
Sources
- Intercom pricing (seen 25 Oct 2026)
- Intercom community: pagination for search results (seen 25 Oct 2026)
Our own column is checked against the product as it runs today. Spot something out of date? Email [email protected].
Questions
- Is HelpCenterKit cheaper than Intercom Articles?
- HelpCenterKit is free: every feature, unlimited readers and languages, AI included. You pay only what third-party services cost us, at cost. Intercom Articles: Help center comes with Intercom seats: Essential $29 per seat (shown as $19 for new customers), Advanced $85, Expert $132. Fin AI answers cost $0.99 per outcome.
- Can I move from Intercom Articles to HelpCenterKit?
- Yes. HelpCenterKit imports from Intercom Articles, keeping categories, callouts, tables, code blocks and images, and redirects old URLs.
- Does HelpCenterKit have AI answers like Intercom Articles?
- Yes. Readers get answers built only from your articles, with numbered citations (in English for now). AI is included at no charge and never switched off at a cap.
Try HelpCenterKit with your own content
Import from Intercom Articles, then check the import report before you switch.
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