Compare / Zendesk Guide
Zendesk Guide vs HelpCenterKit
The help center inside Zendesk. Good if you already run Zendesk; pricing is per agent, AI is per resolution, and theming needs code.
Zendesk Guide pricing
Part of Zendesk Suite: $55 (Team) or $115 (Professional) per agent per month; AI resolutions $1.30–2.00 each; Copilot $50 per agent.
Source: Zendesk pricing pageHelpCenterKit pricing
Free. You pay only what third-party services cost us, at cost. Every feature, unlimited readers and languages, AI included.
See pricingWhat Zendesk Guide users tell reviewers
- •Per-agent pricing plus per-AI-resolution fees.
- •Theme changes need HTML/Curlybars or an agency.
- •Approval workflows are Enterprise-only.
Summarised from public reviews (G2, Capterra, Reddit) and vendor docs, October 2026.
Zendesk Guide vs HelpCenterKit: feature by feature
| Feature | HelpCenterKit | Zendesk Guide |
|---|---|---|
| Entry paid price / month | Free; third-party costs at cost | $55/agent |
| Price published on the website | ✓ | ✓ |
| Free plan | ✓ | — |
| Block (WYSIWYG) editor | ✓ | ✓ |
| Markdown editing | ✓ | — |
| Review and approval workflow | ✓ | Enterprise |
| Revision history and product versions | ✓ | Revisions only |
| Multi-language publishing | Unlimited languages | 40+ languages |
| Indian-language support | Publish in 12 Indian languages (AI is English-only for now) | Partial |
| Custom domain | ✓ | ✓ |
| Private / internal knowledge base | ✓ | ✓ |
| Reader SSO (OIDC / JWT) | OIDC + JWT; SAML coming | ✓ |
| AI answers with citations | ✓ | ✓ |
| AI keeps working past a usage cap | No cap: runs on our own AI server | Billed per resolution |
| AI writer (from tickets, videos, screenshots) | ✓ | Team plan and up |
| Content-gap analytics | ✓ | Enterprise |
| In-app help widget | ✓ | ✓ |
| API reference from OpenAPI | ✓ | — |
| llms.txt for AI agents | ✓ | — |
| MCP server | ✓ | Partial |
| PDF export | ✓ | — |
| Audit log | ✓ | Enterprise |
Questions
- Is HelpCenterKit cheaper than Zendesk Guide?
- HelpCenterKit is free: every feature, unlimited readers and languages, AI included. You pay only what third-party services cost us, at cost. Zendesk Guide: Part of Zendesk Suite: $55 (Team) or $115 (Professional) per agent per month; AI resolutions $1.30–2.00 each; Copilot $50 per agent.
- Can I move from Zendesk Guide to HelpCenterKit?
- Yes. HelpCenterKit imports from Zendesk Guide, keeping categories, callouts, tables, code blocks and images, and redirects old URLs.
- Does HelpCenterKit have AI answers like Zendesk Guide?
- Yes. Readers get answers built only from your articles, with numbered citations (in English for now). AI is included at no charge and never switched off at a cap.
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