Compare / Document360 pricing
Document360 pricing, explained
Document360 doesn't publish prices: you fill in a form and get a quote. Here is what is known, where it comes from, and what drives the number.
What drives a Document360 quote
The quote form asks about (Document360 pricing page, seen 25 Oct 2026):
- Number of team accounts
- Number of workspaces
- Languages
- SSO and security requirements
- Privacy model (public or private knowledge base)
- AI Premium Suite usage
Add-ons priced separately
- AI Chatbot
- AI Premium Suite: screen capture, step-by-step user guides, interactive demos, video recording
No prices are listed for these on Document360's site.
Side by side
| Document360 | HelpCenterKit | |
|---|---|---|
| Published price | No, quote only | Yes: $0 |
| Legacy list price | About $199 / $299 / $499 per project per month (competitor blog, unverified) | Not applicable |
| AI answers | Monthly credit limit; the button is disabled when it runs out | No monthly cap; fair-use rate limits |
| What you pay extra for | AI Chatbot and AI Premium Suite add-ons; quote factors above | Only third-party costs, at cost (today: an optional screenshot add-on) |
Document360 also has things we don't yet: SAML and SCIM, a SOC 2 report, and AI translation into many languages. See the full comparison.
Questions
- Does Document360 publish its prices?
- No. Its pricing page has no plan names or prices, only a quote form (Document360 pricing page, seen 25 Oct 2026).
- What did Document360 cost before it went quote-only?
- Competitor write-ups list legacy prices of about $199, $299 and $499 per project per month. These figures come from a competitor's blog (Docsio, April 2026), not from Document360, so treat them as estimates.
- What happens when Eddy AI credits run out?
- Document360's docs say the AI search button is disabled when the monthly credit limit is reached; more credits come through their support team (seen 25 Oct 2026).
- What does HelpCenterKit cost?
- $0. You pay only what third-party services cost us, at cost; today the only such item is an optional screenshot add-on that is off by default. No monthly cap: AI answers run on our own AI server and are never switched off. Fair use: up to 20 AI questions a minute per visitor, and 30 answers a minute per API key.
Sources
- Document360 pricing (seen 25 Oct 2026)
- Document360 docs: AI assistive search credits (seen 25 Oct 2026)
- Docsio: Document360 pricing (competitor blog, April 2026)
Moving from Document360?
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